Salesforce India chairperson Arundhati Bhattacharya has highlighted “robotic agents” as the next major wave in technology, suggesting that artificial intelligence is set to move beyond chatbots into more autonomous systems.
What Are Robotic Agents?
According to Arundhati Bhattacharya, robotic agents are advanced AI systems capable of performing tasks independently with minimal human intervention. These systems can analyse data, make decisions and execute actions in real time.
They represent a shift from basic automation to intelligent, self-operating digital assistants.
Beyond Traditional AI
While current AI tools focus on assisting users, robotic agents are expected to take a more active role. Salesforce is already exploring such technologies to enhance business processes, customer service and enterprise operations.
This evolution could transform industries by improving efficiency and reducing manual workload.
Impact On Businesses
Robotic agents could significantly reshape how companies operate. From handling customer queries to managing workflows, these systems can boost productivity and allow employees to focus on higher-value tasks.
However, experts also point out the need for proper regulation and ethical use.
Future Outlook
Arundhati Bhattacharya believes that organisations adopting these technologies early will gain a competitive edge. As AI continues to evolve, robotic agents are likely to become a key part of digital transformation strategies.
Final Take
The rise of robotic agents signals a new phase in AI development, where machines not only assist but also act independently, shaping the future of technology and business.
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